Wednesday, July 06, 2011
Be Careful When Choosing A Freight Company To Move Your Stuff
Lesson learned and while they may, apparently, not be obligated under law to pay for damaged household items, it is dishonest.
R&L Carriers is a company I will never do business with again. When I first called, I went over every item I had for moving and was told only that I had to put the boxes and furniture on pallets on the curb.
I called later to confirm arrangements and it was at this time that someone finally informed me that I had to “shrink wrap” everything. Went and got the wrap, we tried to wrap it up but it seemed odd. Called back, got another person, told them we didn’t understand. This 3rd call was the first time anyone said to shrink wrap the items TO the pallet. (I’ve never used freight before, I’m just supposed to know this? I asked all kinds of questions in the initial call and even asked, “Is there anything I should know about using a freight company?” This and another issue was never discussed.)
I also asked for a guarantee time, (I called well in advance), I was promised a guarantee time but I did not get my guarantee time. They came three hours late so while it did really screw some things up, at least they came and got it. That is, AFTER I was called several times to tell me that my address was wrong, it did not exist. We verified that they had the correct address, they did, I am standing AT that address as we speak on the phone so CLEARLY it exists. I had even given specific instructions on how to get there but they still insisted it did not exist.
They weren’t even going to come out that day because they were convinced that I didn’t know my own dang address. I told them, AGAIN, how to get there and a driver finally showed up, three hours later, at the address they claimed did not exist.
Stuff was delivered to the other side and one item had been crushed beyond repair. It was destroyed.
What happens when you use freight is that they will pick up your stuff and the stuff of other people along the way. Which means, your stuff can be slammed in to when they are loading other stuff, as was the case with my things. Boxes were ripped, items were dented, the one item was demolished.
Photos were taken, I provided receipt of the item that I had purchased, how much it cost, proof of everything and sent it in. The cost of the item was $340.
They wrote back stating they would pay $7 for the item they damaged. See, they only have to reimburse 10 cents on the dollar even if they destroy your things.
It is totally dishonest and they know it. The items were placed on their trucks in good faith that it would show up on the receiving end in the same condition as it was when put on the truck. They are the ones who destroyed it, they are the ones who need to reimburse.
But they do not care.
R&L Carriers will break your stuff and they do not care one bit about it. So, if you want your things to be tossed around and slammed in to during the transport, go ahead and use R&L. If you want your items delivered how you sent them, use someone else.
