Thursday, June 24, 2010
Corporate Speak
Why the hell can’t people answer a damn question with a simple “yes” or “no”? Seriously.
I asked the agent if what was written to me in email yesterday meant that my car was going to be fixed, that the repair shop would fix it and I would get my car back. Instead of just saying, “yes” or “no”, I got this:
The estimate is a preliminary estimate and there is a possibility of additional damage. However, based on the shop you did not want to give [the shop] permission to do a tear down on the vehicle to check for additional damage or give them the authority to repair the vehicle.
Before the shop can start repair you have to give them authority to repair the vehicle for you by going to the shop and signing the appropriate paperwork.
The total damage at this time came it $2,358.41 after we deduct your deductible of $1,000, the total payment would be for $1,358.41.
Did you want me to issue this payment to [the shop] directly or do you want me to issue this to you? If you have not done so yet, please give [the shop] authority to repair your vehicle and know that the repair that our body shop does is guaranteed for the lifetime that you own the vehicle.
Jeezus, why can’t people just be straight? Now, the agent is saying in THIS letter that the total payment would be for $1358.41, HOWEVER, in the email yesterday, it said, “Be assured that the process is not complete until we have identified and paid for all damage related to your covered loss.”
So. It sounds like they are going to repair my car. That’s fine! That’s what the fuck I want. What I don’t get is that in the first letter they said, “Don’t worry, if there’s more damage, it’s paid for” and in this letter today it says, “That’s the total amount”.
Well which the fuck one is it?
As for getting a lawyer, look....all I want is my car fixed and my car back. If that is what they are going to do, why do I need a lawyer? I just want my damn car fixed, brought back to me and I pay nothing. Isn’t that what I’m getting here?
As for the snippy little tone in the beginning of this letter, I told the shop, when they gave me the preliminary estimate over the phone that I needed to contact my insurance company before they did anything. It wasn’t the way this agent is making it out to be. Also, I did not sign any paperwork because I had to work. They came and towed the car to do the estimate. I was not present to sign a damn thing. And I won’t be present to sign a damn thing until my next days off. (Monday and Tuesday, usually.) I just wanted to be sure it was getting repaired, to try to understand what the fuck this insurance company was telling me before I did anything. Because if they were going to total it, I would see if I could drop the claim and have the company just pay for the damages and get it fixed.
I do not want my car totaled. I do not want to have to get another car. I don’t want to have to go through a lawyer, I just want what I fucking had when I parked my damn car in the lot on Friday morning. Is that what I’m getting? I just want to know this before I ok a damn thing. Why the fuck can’t someone just tell me that is what I’m getting or no, it’s not what I’m getting.
I hate fucking corporate double speak.
